Route 101 Ltd.
Javier Santos is a seasoned executive in the telecommunications sector, currently serving as Country Manager for both Mitel and Iberia since April 2024. Javier's extensive career includes pivotal roles at Unify Communications S.A.U., where Javier has been Country Manager Iberia since April 2022 and Head of Sales Southern Europe since March 2020, as well as General Manager since December 2017. Previously, Javier's leadership as CEO of Siemens Enterprise Communications in Spain saw the company through significant strategic transformations and growth. With a strong foundation in marketing and management from Universidad Autónoma de Madrid, Javier has consistently excelled in driving profitable business and market leadership across various European regions amidst challenging economic landscapes.
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Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!