Jason Carmichael

Jason Carmichael is an accomplished professional with extensive experience in customer success and technical support. Currently serving as the Director of Technical Support at Routeware, Inc. since December 2020, Jason previously held roles such as Senior Manager of Customer Experience and VP of Lead Generation at BroadBased Communications, Inc. and Sandlewood Consulting. Notably, Jason spent 18 years at Web.com, culminating in the role of Director of Customer Success, where management of a large team and client portfolios was key to ensuring project execution aligned with organizational goals. Jason’s expertise spans across operations, marketing effectiveness, and delivering exceptional customer experiences, underpinned by a strong capability in leading teams to achieve innovative design solutions.