Gene Morris has over 25 years of experience in quality assurance and banking, currently serving as Director of Quality Assurance at RBC since October 2014, with prior roles including QA Manager. Gene's career began at ANZ Grindlays Bank as a Banking Assistant from 1990 to 1994, followed by positions at American Express and HDFC Bank, where a dual role as Head of Phone Banking and Branch Manager was held. Subsequent experience includes quality assurance roles at CIBC and RBC Capital Markets, culminating in a Senior QA Analyst position. Gene's educational background includes degrees from Delhi University and the Canadian Securities Institute, along with certifications from the Canadian Software Testing Board.