Yufen Zhang has extensive experience in systems support and engineering, currently serving as Director of PAM Systems Support at RBC from July 2020 to August 2024, with prior roles as Sr. Manager of Access Manager Support and Sr. TSA in Okta Application Support and IAM Authentication Services. Previous experience includes Systems Engineer positions at Verint from December 2010 to July 2013 and at Xentrax Contact Centre Solutions Inc. from March 2006 to December 2010, where Yufen deployed Qfiniti Enterprise systems and provided professional consultation services. Additionally, Yufen worked as a Windows Network Support Specialist at AED Systems between January 2001 and December 2005, focusing on designing and implementing network solutions for small and medium organizations. Educational qualifications include certifications as an NT Administrator from Seneca Polytechnic and MCSE/MCP in Windows Network and Operating Systems from Microsoft Professional Certification Programs.
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