Customer Service and Guest Experience

The Customer Service and Guest Experience team at Royal Champagne Hotel & Spa is dedicated to ensuring every guest has a memorable and exceptional stay. This team, comprising concierges, front office staff, and guest experience makers, offers personalized assistance, addressing guests' needs and preferences while providing insights into the hotel's luxurious amenities, including fine dining, spa services, and stunning views. Their aim is to create a welcoming atmosphere that exceeds expectations and enhances the overall guest experience.