Royal Voluntary Service
Jamie Lord is an accomplished professional with extensive experience in customer experience and service design across various sectors, including retail and financial services. As the Customer Experience Lead at John Lewis Partnership since September 2022, Jamie drives customer-centered growth and transformation, ensuring emotionally engaging and commercially effective journeys. Previously, Jamie held roles such as Head of Experience and Service Design in Financial Services at John Lewis, and Consumer Experience Lead at Volvo Car UK, emphasizing insight-led solutions and customer-first approaches. Additionally, Jamie has a robust background in user experience at O2 and Vodafone, as well as significant contributions to Virgin Atlantic's customer service initiatives. Jamie holds a Bachelor of Engineering in Aeronautical Engineering from the University of Surrey and furthered professional development through courses at Econsultancy.
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Royal Voluntary Service
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Royal Voluntary Service is a volunteer charity supporting people, communities and the NHS in every corner of Britain. We inspire and enable people to give the gift of voluntary service to meet the needs of the day. Through the power of volunteering, we provide one-to-one, group and online services that improve health and wellbeing, resilience, confidence and connections. Registered charity 1015988 & SC038924 Twitter: www.twitter.com/royalvolservice Facebook: www.facebook.com/royalvoluntaryservice Youtube: www.youtube.com/royalvolservice Instagram: www.instagram.com/royalvolservice