Anastasia Stepanenko

Anastasia Stepanenko is a seasoned professional with extensive experience in client experience and operations management within the financial services sector. As the Director of Client Experience at RPIA since November 2019, Anastasia has successfully implemented operational enhancements, achieving a 50% reduction in tax slip preparation time while managing increased output. Previously, as Vice President at The Citco Group of Companies, Anastasia oversaw operations for a client with $45 billion in assets under management across 60 funds, focusing on efficiency and service level agreements. At Mitsubishi UFJ Fund Services, Anastasia contributed to significant profitability growth for a major client and facilitated a transition to full fund administration services. An educational background in Commerce with a focus on Finance from Saint Mary's University and a brief study at Xiamen University further supports Anastasia's expertise in the field.