Kat Litchfield

Kat Litchfield has extensive experience in strategic communication and customer relations, currently serving as Broker Experience Strategy Manager at RSA since March 2018, with previous roles including Customer Experience Strategy Manager and Breach Manager for Customer Communications. Litchfield built a communications team to adapt to regulatory changes and managed process improvements for timely communications across various brands. Prior experience includes leading the Corporate Partnerships Team at RSPCA, focusing on innovative partnerships to drive fundraising, and roles in account management and marketing within the insurance sector at organizations such as Chartis Insurance, ACE Europe, Lloyds TSB Insurance, and General Accident Direct. Educational credentials include a BA (Hons) in Communication Studies from Glasgow Caledonian University and a BA in Communications and Mass Media from Queen Margaret University.