Richard Boardman

Richard Boardman is a seasoned professional with extensive experience in business process analysis and improvement. Currently serving as a Senior Business Process Analyst at Allianz since August 2024, Richard previously held several roles at RSA from September 2009, including Process Improvement Lead, Compliance Assurance Manager, and Customer Experience Manager. Notable achievements include implementing LEAN methodologies for documenting data processes and leading customer journey transformations that resulted in operational benefits exceeding £1 million. Additionally, Richard has demonstrated expertise in governance, risk management, and customer service within the insurance sector, with a strong emphasis on continuous improvement. Early in Richard's career, a role as a Customer Manager at MORE TH>N laid a foundation in sales excellence.