Josie Phillips

Josie Phillips currently serves as an Audience Journey Planner at RSPB since October 2023 and has been a User Experience Researcher at Screwfix since September 2014, where responsibilities include conducting surveys and analyzing user feedback for a re-platform project impacting over 14,000 colleagues. Previous roles at Screwfix encompass Digital Customer Journey Manager, focusing on mapping customer journeys and proposing solutions, Marketing Assistant for Customer Propositions, ensuring effective customer messaging across channels, and Commercial and Sales Assistant positions. Josie is pursuing a Bachelor of Science in Natural Sciences at The Open University, expected to graduate in 2024, and holds an Extended Diploma in Animal Management from Kingston Muarward College.