Emily Schroeder

Customer Service Team Lead at Rubicon

Emily Schroeder has a diverse work experience spanning multiple industries. Emily worked at Rubicon as a Customer Service Team Lead, overseeing and coaching customer service representatives while maintaining professional relationships with hauling companies. Emily also served as a Weekend Customer Care Lead, leading a team in providing weekend support and resolving emergency client requests. Prior to that, Emily worked as a Customer Care representative, handling key account management and processing service requests. Emily also has experience as an Accounting Bookkeeper at Franklin County Farmers Market and as an Office Manager and Account Representative at State Farm. Additionally, Emily worked at Cracker Barrel in various roles such as Server, Grill Cook, Retail Sales, ToGo Lead, and Shift Leader, where they focused on customer satisfaction, training, and maintaining cleanliness.

Emily Schroeder holds a Bachelor's degree in Environmental Sustainability from the University of Kentucky. In 2019, they obtained additional certifications in Casualty and Property Insurance, Health Insurance, and Life Insurance from the Commonwealth of Kentucky.

Links

Previous companies

Statefarm logo
Cracker Barrel logo

Timeline

  • Customer Service Team Lead

    July, 2023 - present

  • Weekend Customer Care Lead

    June, 2022

  • Customer Care

    November, 2021

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