Glenn Thomas Alex

Glenn Thomas Alex is a skilled Senior Customer Success Engineer - II at Rubrik, Inc. since July 2019, with a strong focus on resolving critical customer escalations and enhancing team operations through training and mentorship. Prior roles at Rubrik include Senior Customer Success Engineer and Technical Support Engineer, where contributions involved deploying internal tools, facilitating trainings, and pioneering proactive support initiatives using AI and ML technologies. Previously, Glenn served as a System Reliability Engineer at Nutanix and developed an appointment booking application for Wellcure Clinic. Educational background includes a Bachelor of Technology in Computer Science and Engineering from N M A M Institute of Technology, alongside an international experience as an exchange student at Ritsumeikan University.