Sera Nurma Maharani has a Bachelor's degree in Hospitality Administration/Management from Akademi Paririwisata Jakarta International Hotel. Sera Nurma has held various positions in hospitality industry, ranging from Concierge Agent to Assistant Customer Excellence Manager. Sera has experience working at prestigious hotels such as Le Méridien, Mandarin Oriental, and The Ritz-Carlton Jakarta. Throughout their career, Sera Nurma has taken on roles such as Manager on Duty, Front Office Manager, and Guest Service Center Manager.
May 1, 2024 - present
May 1, 2023
April, 2022
Customer Excellence Manager at Mytheresa
Customer Excellence Manager at Puretech Digital
Customer Excellence Manager at Engineered Seal Products
Customer Excellence Manager at FirstPort (UK)
Customer Excellence Manager at Andalusia Health Egypt
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