Donald Milligan

Donald Milligan is an experienced professional in service administration and customer operations, currently serving as a Service Administrator at Rush Truck Centres of Canada since November 2022. Previously, Donald held various roles including General at Blackbird Baking Co., Customer Service at Gervais Party and Tent Rental, and Manager of Service Delivery at Pathway Communications. A notable achievement includes serving as Director of Customer Operations at Rogers Data Centres Inc. (formerly BLACKIRON Data), where Donald successfully managed customer operations during significant organizational changes and implemented ITIL processes that maintained an 80% customer satisfaction rate. Additional experience includes positions at UPS, Wittmann Battenfeld, Primus Telecommunications Group, and TeraGo Networks, with a focus on improving customer satisfaction and reducing churn rates. Donald Milligan holds an ITIL Foundations Certification and has educational qualifications from Seneca College, Western University, and the University of Toronto.