Rico Brown

Rico Brown currently serves as the Senior Director of Digital IT Operations at Rush University System for Health since March 2023. Prior to this role, Rico held the position of Director of Service Management at Bon Secours Mercy Health, overseeing IT service delivery, major incident management, and strategic post-merger integration. Rico's extensive experience includes corporate director roles at Mercy Health, managing service operations and technology services across 23 hospitals, and leading network operations to maintain system stability. With a strong background in IT management spanning over two decades, Rico has demonstrated expertise in service management, team leadership, and process improvement, supported by a Bachelor of Science degree in Computer Engineering Technology from the University of Cincinnati.