Kellie Roop

Kellie Roop currently serves as a Program Support specialist at Russell Tobin, focusing on WhatsApp Business Messaging for Meta since March 2023, where responsibilities include managing support queues and addressing customer pain points. Previously, as a Customer Support Manager at Section4, Kellie significantly improved ticket management processes, achieving a 300% increase in monthly ticket creation. In roles at ZeroCater, Kellie analyzed internal processes to enhance efficiency, reducing projected headcount increases by 40% and hiring 19 new employees in 2019. At HotSchedules, Kellie managed a technical support team while coordinating training for evolving products. Early in the career, Kellie excelled at Yodle, leading a customer-facing team to record success rates and optimizing processes as an Escalation Specialist. Kellie's experience began as a Lead Support Specialist at Deliberate Careers, where effectiveness in managing CRM processes saved substantial time for the organization. Kellie holds a B.A. in Global Studies from St. Edward's University and attended Johannes Kepler Universität Linz for one semester.