Fátima Martínez Pla

Fátima Martínez Pla is a highly skilled professional with extensive experience in quality management and customer success within the life sciences sector. Currently serving as a Principal Customer Quality and Performance Specialist at RWS Group since February 2022, Fátima drives global quality programs and enhances customer satisfaction while managing quality frameworks. Previously, as a Customer Success Manager at Welocalize, Fátima focused on strategic account management for pharmaceutical clients. Fátima's tenure at TransPerfect included roles as Global Quality Lead, Senior Team Lead, Team Lead, and In-house Translator, where responsibilities ranged from implementing quality management methodologies to overseeing translation teams. Fátima also has freelance experience in translation and proofreading, with a strong educational background that includes a Master's degree in Biomedical and Pharmaceutical Translation from UPF-IDEC and a Bachelor's degree in Translation and Interpretation from Universitat Pompeu Fabra.