Nicola Sharp

Nicola Sharp is an experienced professional with a background in change management and customer service. Currently serving as a Change Lead at SA Water since January 2022, Nicola previously held several roles at BT from May 2011 to January 2022, including Change Manager, Associate Change Manager, and Process Analyst, where key achievements included eliciting accurate documentation for business processes and improving process areas in alignment with business strategies. Prior experience includes a Customer Service Consultant role at BT, a Customer Service Representative position at MyBudget, and a Mortgage Assessor role at Westpac Institutional Bank, demonstrating a strong focus on customer service and process assessment throughout a diverse career in various settings. Nicola completed education at Mitcham Girls High School from 2002 to 2006.