Paul Vlad Luca

Paul Vlad Luca has a diverse work experience in various customer success and support roles. Paul Vlad currently works at saas.group as a Technical Customer Success Engineer since August 2021. Prior to this, they were a Customer Success Manager at Postis from December 2020 to August 2021.

From 2018 to 2020, Paul worked at Oracle as an EMEA Cloud Senior Customer Success Assurance Manager. Their responsibilities included managing internal escalations and ensuring a positive customer experience to drive revenue growth.

Before Oracle, they served as a Customer Success Principal at GFI Software from January 2016 to April 2018. In this role, they provided technical support and delivered customer feedback to internal teams.

Paul also has experience at Host Europe Group as an IT Trainer from July 2015 to January 2016. Paul Vlad designed and delivered training courses for the Technical Customer Support department and supervised the performance evaluation of new employees. Paul Vlad also worked as a Technical Customer Support Engineer at the same company from December 2013 to July 2015.

Earlier in their career, Paul worked as an HR Analyst at Xerox in 2013, and as a Sales Consultant at SC Carturesti SA from 2011 to 2013. Paul Vlad also worked as a Sales Consultant at Germanos from 2008 to 2009.

Overall, Paul Vlad Luca has a strong background in customer success and support roles, with experience in technical support, customer training, and managing internal escalations.

Paul Vlad Luca attended "Vasile Alecsandri" High School from 2003 to 2007. No degree or field of study is specified for this period. In May 2015, they obtained the ITIL® Foundation certificate in IT Service Management from THE BRITISH COMPUTER SOCIETY.