Andrea Rijna

Andrea Rijna is a versatile professional currently serving as a Freelance Trainer & Coach at The Power Lab, specializing in Customer Success & Support training, soft skills, and life coaching techniques, including Acceptance & Commitment Therapy. Additionally, Andrea operates as an Energy Coach at Energy Up, focusing on enhancing participant well-being, and is an active member of the SaaS Growth Collective, offering consultancy and training services. Andrea's extensive experience also includes training roles with De Vertrouwenspersoon and Improve Training Group, alongside a Customer Service Trainer position at Skillboosters. Previous positions include Manager of Customer Support at ChannelEngine, where initiatives improved customer experience, and roles as Customer Marketer and Success Manager at Sana Commerce, driving customer engagement and satisfaction. Andrea is also a co-founder and podcast host of 'de Genotcast,' and holds multiple degrees, including a Master of Arts in Arts Management from The Open University.