VIBHANSHU TYAGI

VIBHANSHU TYAGI has worked at two companies, SaaS Labs and HCL Technologies. At SaaS Labs, they served as a Senior Product Analyst from 2019 and then as a Senior Customer Success/Support Specialist - L1 Lead from 2019. In this role, they managed the flow of operations between the Engineering team and the Support team, created some Automations using Zapier, monitored and maintained key KPIs, and managed the customer success and support team. VIBHANSHU also served as a Customer Support Associate from 2019, where they were the first point of contact for customers with queries, complaints, and requests, worked on API and integration of various CRMS with cloud phone system, and took ownership of tickets received. At HCL Technologies, they served as a Service Desk Engineer from 2018. In this role, they resolved issues by researching documentation, troubleshooting hardware and software, guiding clients through corrective steps over Call and email, used ServiceNow tracking systems to log, track and manage Incidents and Service Requests, and employed experience and training to troubleshoot software and hardware problems via email and telephone.

Vibhanshu Tyagi completed a post graduate programm in Java Specialization at NIIT Technologies from 2017 to 2018. Prior to that, they obtained a Bachelor of Technology - BTech in Computer Science from ABESIT from 2013 to 2017. In addition, they obtained a Cisco Certified Network Associate Routing and Switching (CCNA) certification from Cisco in August of 2019.