Kivekäs Jaana

Kivekäs Jaana is an experienced IT professional currently serving as an IT Service Manager at Säästöpankkiryhmä since May 2020, focusing on continual service improvement, service quality, SLAs, and performance management. Previously held the role of Change & Deployment Manager within the same organization, where responsibilities included managing ITIL-based processes for incident, change, deployment, and release management. Kivekäs has a diverse background in IT and business solutions, having worked as an Application Consultant at Lidl Suomi, a System Manager at SOK, a System Analyst at Logica, and a User Interface Designer at DNA Ltd. Educational qualifications include a Master's degree in Innovative Digital Services of the Future from Laurea University of Applied Sciences and a BBA in Information Technology. Kivekäs possesses strong technical skills in user interface design and project management.