Melisa Tan

Melisa Tan has extensive work experience in the technology and communication industries. Melisa started their career in 2011 as a Senior Engineer at Jebsen & Jessen Communication, where they focused on project implementation, providing training to end users, and offering support services. In 2016, they joined Dimension Data Malaysia as a Consultant Professional Services, handling project management, implementation, training, and post-support for clients. In 2018, Melisa joined Sabio Solutions Malaysia as an Implementation Specialist WFO. Their responsibilities involved implementing workforce management solutions. Currently, Melisa works at Sabio as the APAC Service Desk Manager, a position they assumed in 2023.

Melisa Tan completed their Bachelor Degree in Computer Science with a focus on Management Information Systems and Services from University Malaya between 2006 and 2010. Prior to that, they attended SMK St.Anthony, Teluk Intan from 2004 to 2005, and SMK Convent, Teluk Intan from 1999 to 2003, although no specific degree or field of study is mentioned for these periods. In addition to their formal education, they have obtained several certifications, including NICE IEX WFM System Installation Training and NICE WFM DAT Training from NICE Ltd, as well as Verint Certified Engineer - Impact 360 V11 WFM and Verint Workforce Management Training from Verint. No information is provided about the specific months or years when they obtained these certifications.