Pheng Cha

Pheng Cha's work experience includes serving as a Service Desk Team Lead at SabreTooth Technologies, LLC from November 2016 onwards. In this role, they provided second level support and acted as the point of escalation for issues from Level One Agents. They performed software installations, performed troubleshooting for custom design reports, and addressed software and hardware issues. They also managed payroll, benefits, and reviews for 2nd/3rd shift employees and conducted weekly meetings with other managers and owners.

Before working at SabreTooth Technologies, LLC, Pheng Cha worked as a General Manager at Phoenix Asian Cuisine from April 2009 to November 2016. In this position, they managed a small business network, supervised and scheduled a staff of up to 80 employees, and engaged in customer interactions.

Prior to that, Pheng Cha worked as an IT Support & Help Desk Intern at the Federal Railroad Administration DOT from May 2007 to August 2007. In this role, they provided phone support, troubleshooting for computer issues, installed updates, configured email servers, and secured systems.

Overall, Pheng Cha has experience in IT support, customer service, team leadership, and network management.

Pheng Cha completed a Bachelor's degree in Computer Technology/Computer Systems Technology from Guilford College. The education was completed by the year 2016. There is no information provided about any previous education or the year of enrollment for the degree program.