Jacqueline K.

Jacqueline K. has extensive experience in the banking and financial industry, with a focus on operations and customer service. Jacqueline has held various positions such as Assistant Operations Manager and Senior Transactions Services Analyst. Currently, Jacqueline works as a Contact Center Team Leader at Safaricom PLC, where Jacqueline manages team performance and daily operations to meet service level targets. Jacqueline holds a Master of Business Administration (MBA) in Management from the University of South Alabama and a Bachelor of Science Degree in International Business Administration from United States International University - Africa.