Victoria A. N. Tega Wakabi

Victoria A. N. Tega Wakabi has extensive work experience in various roles related to customer success, customer operations, and HR. Victoria A. N. is currently serving as the VP People and Customer Success at SafeBoda, where they provide leadership oversight to the HR and Customer Success teams, ensuring alignment with the company's objectives. Prior to this role, Victoria held the position of Head of Customer Success at SafeBoda.

Before joining SafeBoda, Victoria worked at M-KOPA, a leading company in the field of customer operations. Victoria A. N. held the position of Head of Customer Operations, where they played a key role in ensuring excellent customer experience. Victoria also served as the Manager - Customer Care at M-KOPA, where they were responsible for overseeing the contact center and driving performance.

Victoria's earlier experience includes working as an Assistant Operations Manager at iSON Xperiences Ltd, a global CX management company. Victoria A. N. also served as a Customer Care Supervisor at IBM Global Services and as a Procurement Officer at Airtel Uganda. Additionally, Victoria worked as a Customer Care Supervisor at Celtel Uganda Ltd, trading as Zain Uganda.

Overall, Victoria brings a wide range of skills and expertise in customer success, customer operations, HR, and procurement.

Victoria A. N. Tega Wakabi completed their Master of Business Administration (MBA) degree in Operations Management and Supervision from Amity University between 2019 and 2022. Victoria A. N. previously obtained a Bachelor of Commerce (BCOM) degree in Procurement from Makerere University, completing it from 2003 to 2006. In addition, they have obtained certifications in "Serving Customers Using Social Media" and "Leading with Emotional Intelligence" from LinkedIn in 2022 and 2021 respectively.