Steven Perry

Steven Perry is an experienced IT professional with a robust background in incident management, problem analysis, and operations support. Currently serving as an II Operations Specialist at Safety Insurance, Steven conducts IT audits of incident management systems and executes batch programs within the AS400 system. Prior roles include Transportation Specialist at Old Dominion Freight Line and Problem Analyst at Homesite Insurance, where Steven engaged in problem management using ITIL standards. With previous experience as Technology Services Senior Specialist at American Family Insurance and Lead Operations Support Analyst at Epsilon, Steven has demonstrated expertise in service delivery practices and team training. Earlier roles at EMD Millipore included IT Service Desk Coordinator and IT Training & Development Coordinator, where Steven facilitated knowledge sharing and training initiatives. Steven began a career as a Help Desk Technician at Computer Sciences Corporation, providing technical support to a large user base.