Orlando Jr Montilijao

Orlando Jr Montilijao is an experienced IT professional specializing in ServiceNow administration, currently employed at Safeway Philtech Inc. since November 2011. Responsibilities include administering the ServiceNow application in line with the ITIL framework, along with developing and configuring processes and workflows. Prior to this role, Orlando served as a Technology Consultant II at Hewlett-Packard, where duties involved managing third-level technical support and collaborating with support teams to ensure customer satisfaction. Additional experience includes application support at MISNet, technical support for DSL subscribers at Convergys Philippines Services, and supervisory roles in retail management at Market Management Services. Orlando holds a Bachelor's Degree in Information Management from Iloilo College of Business and Computer, obtained in 2001.