Hamza Kamal

Hamza Kamal has a diverse background in customer support and logistics, currently serving as Operations Lead for Strategic Accounts at Sage Freight since May 2022. In this role, Hamza oversees day-to-day load processing and coordinates planning and scheduling for assigned commodities. Previous roles at Sage Freight include Training Lead for Customer Operations and Customer Operations Logistics Coordinator, where responsibilities encompassed processing shipping documents and updating load statuses. Prior to Sage Freight, Hamza worked at Western Union as a Customer Support Executive and at Kea as a Customer Service Associate, where effective customer engagement and conflict resolution were key duties. Additionally, Hamza has experience as an Account Manager at Fiverr, showcasing a strong foundation in customer relations and account management.