Durand Mitchell

Durand Mitchell is a seasoned operations manager with extensive experience spanning over 20 years in various leadership roles. Currently serving as a Senior Operations Manager at Sage since May 2018, Durand has successfully orchestrated the acquisition of OCrex, overseen a team of 300 employees, and implemented numerous process improvements recognized by senior leadership. Previous positions include Service Delivery Manager at Cognizant, where key achievements focused on enhancing client satisfaction and driving process improvements, and Deputy Manager at ADP Polska and UnitedHealth Group, where Durand excelled in managing team performance and client relations. Recognized for contributions to operational excellence, Durand holds several certifications, including Lead Auditor for ISO 27001-2013 and Six Sigma Green and Black Belts, and earned a Bachelor's degree in Commerce with a focus on Accounts and Taxation from Dr. B. R. Ambedkar University, Agra.