Phil Goss

Phil Goss is a seasoned professional with extensive experience in digital operations and customer care management. Currently serving as Vice President of Digital Operations Enablement at Sage since June 2022, Phil previously held multiple leadership roles at Vodafone from 2002 to 2022. These include Head of Digital Care, where a focus was placed on enhancing customer care journeys and delivering new digital capabilities, and Head of Broadband Customer Care, which involved developing and executing the Customer Services strategy for Vodafone's Home Broadband Business. Additionally, Phil managed knowledge systems, business planning, and various project management roles throughout the career, underpinned by an educational background from Lancaster University.