Ashley Durrant is an experienced operations professional currently serving as the Director of Operations at Sagility since May 2024. Prior to this role, Ashley held the position of Senior Operations Manager at Foundever from April 2014 to May 2024, as well as Sales Operations Manager at BenefitGuard from September 2013 to May 2014. Ashley also worked as Site Operations Manager at Dialog Direct from November 2007 to August 2013. Key responsibilities have included overseeing call center operations, collaborating on strategic initiatives, preparing management reports, ensuring service quality, analyzing staffing needs, monitoring call accuracy, resolving escalated servicing issues, and facilitating timely training for new products and policies. Ashley is currently pursuing a Bachelor of Arts in Business Management at The University of Arizona Global Campus, expected to graduate in July 2024.
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