Saicom
Bonolo Mothapo is an experienced 2nd Line Support Engineer currently employed at Saicom since January 2022, specializing in advanced technical support for a range of services including Connectivity, SD-WAN, MPLS, Voice, Hosting, Security, and APN. Prior experience includes roles at Telviva from April 2016 to December 2021, where Bonolo held various positions including 1st and 2nd Line Support Engineer and VoIP/NOC Engineer, focusing on customer support, hardware configurations, incident management, and network monitoring using tools like Queuemetrics and Zabbix. Bonolo holds a FETC in Project Management from Services SETA (2022-2023), a National Certificate in System Support from ProServ South Africa (2016-2017), and a Higher Certificate in Information Technology from Cti Education Group (2013-2014).
Saicom
Innovative solutions for your changing needs The way we communicate is constantly evolving. It’s why we focus on developing solutions that cater to our clients’ changing needs. Starting out as a telecommunications service provider almost 20 years ago, we’ve quickly developed to become a cloud-first, software-driven solutions company. Our innovative offerings are available across our extensive network, spanning Johannesburg, Cape Town and Durban. Beyond our competitive voice and connectivity offerings, we also provide SD-WAN, cloud and hosting solutions that are tailored to your business needs. We understand that security is more important than ever before. It’s why our approach to security solutions is outside-in and inside-out, ensuring that you and your networks are fully protected. We’ve built our telecom company around our ability to adapt, grow, innovate and evolve, yet one thing always stays the same; our customers’ needs come first. This is our guiding force on our journey to creating easier and more cost-effective ways for our clients to compute, collaborate, network and secure their businesses.