Gaynor Riley

Gaynor Riley is an accomplished Customer Experience Manager at Sainsbury's since August 2019, leveraging extensive experience from a 29-year tenure at Tesco, where roles included Lead Customer Experience Manager and Group Customer Service Manager. At Tesco, responsibilities encompassed managing teams, analyzing customer feedback, coaching performance, and overseeing service delivery across multiple stores. Gaynor also played a pivotal role in significant store transitions and recruitment processes. Educational qualifications include a BTEC Higher National Diploma in Tourism and Travel Services Management from Wigan College and eight GCSEs from Fred Longworth High School.