Brenda Fonseca

Brenda Fonseca is an experienced technical support analyst with a strong background in IT and customer service. Currently serving at Sistema Saipos since October 2021, Brenda provides first-level support, handles technical issues related to hardware and software, and engages in the management of support tickets. Previous roles include support analyst for Twilio at Slideworks, where technical assistance was provided for telephony systems, and analyst of IT at Duarte Junior Promotora, which involved network administration and user support. Brenda has extensive experience in coordinating support teams, managing customer relationships, and creating technical documentation. Brenda holds a degree in Technology Management from Estácio, completed in August 2021.