Wellington Borelli is an experienced professional in customer experience and operations management, currently serving as the Senior Team Leader of CX at Saipos since February 2021. In this role, Wellington focuses on team development through personalized feedback, opportunity mapping in internal processes, and the structuring of support workflows. Prior to Saipos, Wellington held various senior positions, including Operations Data Analytics at Saipos, Customer Manager at Atento Brasil, and Gerente de operações at Teleperformance and Sercom. Wellington combines strong analytical skills and operational management expertise, demonstrated through the creation of KPIs, management strategies, and comprehensive reports. Educational qualifications include an MBA in Industrial and Organizational Psychology from Centro Universitário FMU | FIAM-FAAM and a Bachelor's degree in Administration and Business from Universidade de Mogi das Cruzes.
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