Saks
Emily Ngo is a seasoned professional in operations and customer experience, currently serving as a Senior Analyst in Site Operations at Saks since June 2022. Previously, Emily held positions at Better as a Product Support Specialist, where responsibilities included investigating product issues and managing incident communications. Prior experience includes roles at UNIQLO as a Customer Experience Analyst, where analysis of customer feedback was vital, and at Moda Operandi, Inc. as an Operations Manager in Client Services, leading a team and driving customer service excellence. Early career roles include management and merchandising positions at Old Navy and TB's Hair Design. Emily holds a Bachelor of Science in Fashion Merchandising and Management from Missouri State University and completed additional training at General Assembly in 2020.
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Saks
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Saks is the premier digital platform for luxury fashion in North America. Driven by a mission to help customers express themselves through relevant and inspiring style, we serve as a destination to explore and discover the latest in luxury from established and emerging designers. Our expertly curated assortment features sought-after names in women’s, men’s and kids’ fashion, as well as beauty, home and lifestyle merchandise. Through Saks.com and the mobile app, we provide access to professional stylists, inspiring editorial content and interactive events. Our differentiated approach seamlessly combines elevated online experiences with in-person services through an exclusive partnership with the Saks Fifth Avenue stores.