Emily Ngo

Emily Ngo is a seasoned professional in operations and customer experience, currently serving as a Senior Analyst in Site Operations at Saks since June 2022. Previously, Emily held positions at Better as a Product Support Specialist, where responsibilities included investigating product issues and managing incident communications. Prior experience includes roles at UNIQLO as a Customer Experience Analyst, where analysis of customer feedback was vital, and at Moda Operandi, Inc. as an Operations Manager in Client Services, leading a team and driving customer service excellence. Early career roles include management and merchandising positions at Old Navy and TB's Hair Design. Emily holds a Bachelor of Science in Fashion Merchandising and Management from Missouri State University and completed additional training at General Assembly in 2020.