Michael Fosselman

Michael Fosselman is an accomplished leader in contact center operations with extensive experience in workforce management, technology implementation, and customer service optimization. Currently serving as Director of Contact Center Operations at Saks Global, Michael oversees initiatives that enhance agent and customer experiences while managing all related technology and budgeting functions. Previous roles include Operations Manager at The Scotts Miracle-Gro Company and Root Inc., where Michael successfully led strategies to improve customer service training and technology integration. With a history of delivering significant budget savings and operational efficiencies across various organizations, Michael has consistently focused on enhancing customer interactions and streamlining processes throughout a diverse career in customer support and management. Michael holds a Bachelor of Arts in Human Communication from Arizona State University.