Tiffany Pham

Tiffany Pham is an accomplished professional with extensive experience in e-commerce and digital operations. Currently serving as Returns Manager, Marketplace Marketing Manager, and Site Experience Manager at Saks since July 2020, Tiffany has a proven track record in enhancing customer success strategies and operational effectiveness. Previously, as Customer Success & Operations Manager at Hudson's Bay Company, Tiffany improved NPS scores and aligned customer service teams across subsidiaries. At Lord & Taylor, Tiffany played a pivotal role in launching the flagship store on Walmart.com and significantly increased online inventory and sales through operational improvements. With a Master's degree in Business Analytics from Cornell University and a Bachelor's degree in Retail Merchandising from The University of Texas at Austin, Tiffany combines analytical expertise with a strong background in digital marketing and merchandise management.