Saks
Tiffany Pham is an accomplished professional with extensive experience in e-commerce and digital operations. Currently serving as Returns Manager, Marketplace Marketing Manager, and Site Experience Manager at Saks since July 2020, Tiffany has a proven track record in enhancing customer success strategies and operational effectiveness. Previously, as Customer Success & Operations Manager at Hudson's Bay Company, Tiffany improved NPS scores and aligned customer service teams across subsidiaries. At Lord & Taylor, Tiffany played a pivotal role in launching the flagship store on Walmart.com and significantly increased online inventory and sales through operational improvements. With a Master's degree in Business Analytics from Cornell University and a Bachelor's degree in Retail Merchandising from The University of Texas at Austin, Tiffany combines analytical expertise with a strong background in digital marketing and merchandise management.
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Saks
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Saks is the premier digital platform for luxury fashion in North America. Driven by a mission to help customers express themselves through relevant and inspiring style, we serve as a destination to explore and discover the latest in luxury from established and emerging designers. Our expertly curated assortment features sought-after names in women’s, men’s and kids’ fashion, as well as beauty, home and lifestyle merchandise. Through Saks.com and the mobile app, we provide access to professional stylists, inspiring editorial content and interactive events. Our differentiated approach seamlessly combines elevated online experiences with in-person services through an exclusive partnership with the Saks Fifth Avenue stores.