Malay Upadhyay

Malay A. Upadhyay currently serves as a Member of the Board of Advisors and Masterclass Instructor for the Certified AI Transformation Leader Program at the United States Artificial Intelligence Institute. Since February 2017, Malay holds multiple roles at SalesChoice Inc., including COO and Chief Customer Experience Officer, driving organizational growth strategies. Additionally, Malay has authored a three-part book series on AI Management published by BPB and has experience creating courses on AI Management and Marketing Strategy for Udemy. Past roles include advisory positions for the European Commission’s AI Alliance and the University of Richmond's Customer Experience Program. Academic credentials include an MBA from the Smith School of Business at Queen's University, a Master's in Marketing Management from Università Bocconi, and a Bachelor's in Biotechnology Engineering from Manipal Institute of Technology.