Edmundo J Rivera

Edmundo J Rivera is a Technical Support Engineer at Salesforce, where responsibilities include liaising with internal teams on technical issues and implementing feature explanations and best practices. Prior to Salesforce, Edmundo served as a Support Engineer at Mirada PLC, providing Level 3 technical support, managing change, and documenting support interactions. Experience also includes an Application Engineer role at Netcracker Technology, focusing on customer needs and application maintenance, and serving as an Integration Engineer at Ericsson, where solutions delivery and customer relationship management were key. Edmundo's career began at Bestel as a Network Transmission Engineer. Educational qualifications include a Master of Business Administration from TECH Global University and a degree in Communications and Electronics Engineering from Instituto Politécnico Nacional.