Kevin Dodd is a seasoned professional with extensive leadership experience in customer operations and fulfillment within the telecommunications sector. Currently serving as Senior Director of Escalations at Salesforce since September 2025, Kevin Dodd focuses on customer satisfaction and operational excellence in the JAPAC region, emphasizing the resolution of critical issues through cross-functional collaboration and innovative solutions. Previously, Kevin Dodd held multiple leadership roles at Optus from April 2014 to July 2025, including Director of Fulfillment, where oversight of a 265-member team led to improved service delivery and customer satisfaction metrics. Other notable positions at Optus included Associate Director roles in Specialist Support and Onboarding & Assurance. Earlier in the career, Kevin Dodd worked at Virgin Mobile Australia in various managerial positions, further solidifying a strong track record in enhancing operational performance and customer experience. Education was completed at Perth Academy between 1992 and 1998.
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