Laurel Gibson

Laurel Gibson is a seasoned professional with extensive experience in customer success management and Salesforce consulting. Currently serving as a Senior Customer Success Manager at Salesforce since October 2024 and as the Owner of Gibson eCommerce since June 2022, Laurel specializes in digital commerce, content creation, and targeted marketing strategies. Previous roles include Salesforce Engagement Manager at Kyra Solutions, SFDC Consultant at ForceTrader, and Senior Manager of SFDC Solutions at BD, overseeing Salesforce platform management and strategic projects. Laurel's career began at CR Bard, focusing on platform design and user training, and includes a diverse background as a Senior Technical Trainer at Melita International. Laurel holds a Bachelor of Science in Computer Information Systems from DeVry University.