Liz L. is a seasoned customer and employee experience leader with over 15 years of experience in CRM, AI, and digital transformation, recognized for driving significant business impact exceeding $100 million. They have built and scaled multiple professional services and customer success practices, leading transformation programs at notable organizations including Salesforce, IBM, and Cognizant. Currently serving as the Director of Success 360 Methodology at Salesforce, Liz directs initiatives that enhance customer engagement and operational efficiency. They hold a BA in Political Science and Communications Economics from Case Western Reserve University and contribute to the community as a board member for ChildStrive, where they advocate for family and child development programs.
This person is not in the org chart
This person is not in any teams
This person is not in any offices