Matthew O'Connor is a seasoned customer success executive with over 20 years of experience in implementing and maximizing SaaS platform value. Currently serving as the SVP and Global Head of Success at Slack, they lead comprehensive customer success teams focused on enhancing work productivity. Previously, Matthew held significant roles at Salesforce, including Vice President of Customer Success, where they managed a portfolio generating $150 million in annual revenue. Matthew's early career included positions in technology and management consulting at Hewlett Packard Enterprise Services. They also pursued education at notable institutions, including MIT's Sloan School of Management, focusing on collaboration and the future of work.
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