Melinda Gonzalez

Melinda Gonzalez is a seasoned professional with extensive experience in customer advocacy and success. Currently serving as the Senior Director of Customer Advocacy in the Office of the CEO at Salesforce since January 2024, Melinda also contributes as an Advisor Ecosystem Member for the Outcome Selling Advisory Ecosystem. Prior to this, Melinda operated MGCX Advisors, delivering strategic services in customer experience from January 2023 to February 2024, having previously held the position of Vice President of Customer Success at Pendo.io from August 2020 to August 2022. Melinda's career includes notable roles such as Global Vice President of Customer Success at The We Company and significant contributions as an investor at Coralus, as well as being a founding member of the Customer Experience Professionals Association. Melinda also worked in various capacities at Salesforce, enhancing customer satisfaction and engagement during multiple tenures. Melinda holds a Bachelor of Science degree in Psychology from Angelo State University.