Raphael Rodrigues is a Customer Success and Customer Experience professional with over 13 years of experience specializing in technical support and quality assurance. They have a proven track record in effectively managing critical incidents and reducing unnecessary escalations by 30% at Salesforce. Raphael's expertise spans Salesforce solutions, Shell Scripting, and PL/SQL, and they have played pivotal roles in large implementation projects at ClickSoftware. Currently, they serve as a Customer Success Area Lead at Salesforce, while having previously contributed as a Senior Technical Support Engineer. Raphael holds a degree from Universidade Presbiteriana Mackenzie.
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