Shashank Gupta is an experienced professional in workforce management and technical support, with a background that spans several key roles across notable companies. At Barclays, Shashank held positions as Senior Workforce Management Analyst and Workforce Management Analyst from June 2020 to August 2022, managing inbound queues, coordinating with team managers, and sharing performance reports with stakeholders. Prior to that, Shashank worked as a Process Associate, addressing customer queries and assisting with training new team members. Earlier experience includes serving as Acting Team Lead and Technical Support Specialist at HCLTech, overseeing a team of support engineers and resolving broadband network issues for British Telecom customers, alongside roles as Subject Matter Expert. Currently, Shashank holds the positions of Technical Support Engineer and Senior Technical Support Engineer at Salesforce, and holds a Bachelor of Technology in Computer Science from Swami Devi Dyal Institute of Computer Science.
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