Stéphanie Metz-Thevenod

Stéphanie Metz-Thevenod is a seasoned professional with extensive experience in customer success and marketing leadership. Currently serving as the People Leader and Director of Customer Success at Salesforce, Stéphanie focuses on ensuring customer satisfaction and guiding a team of Customer Success Managers in delivering exceptional service. Prior to this role, Stéphanie held the position of Chief Marketing & Digital Officer at Lagardère Travel Retail, leading global marketing and digital strategy while achieving significant revenue growth. Other key roles include Vice President Corporate Marketing at Lagardère Services, Director of Marketing for European brands at Regis Corporation, and Group Marketing Manager at L'Oreal. Stéphanie holds a Master’s degree in Global Leadership for Growth from INSEAD and a Master in International Marketing from NEOMA Business School.