Valle Urcelay is a seasoned professional in customer success management, currently serving as a Sr Customer Success Manager at Salesforce since June 2025. Prior experience includes a role at Entrust from October 2023 to May 2025, focusing on High Touch Customer Success for Iberia customers, and an extensive tenure at Salesforce from April 2019 to October 2023, where notable contributions included managing a portfolio of major Spanish clients such as Banco Santander and CaixaBank. Valle Urcelay also played a key role as the first Customer Success Manager for MuleSoft in Iberia and has a long history with Oracle from April 2000 to April 2019 in various capacities including Customer Project Advisor and Managing Principal. Earlier experience includes roles as Consultant and Project Manager at Exact International B.V. from 1995 to 1997. Valle Urcelay holds a Business & Economics Degree from the University of Deusto, earned between 1989 and 1994.
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